Frequently Asked Questions
WHAT IS PERSONAL BRANDING?
Our personal branding showcases you as the main focus of your branding. Whether you are an entrepreneur, shop owner, blogger or creative you are the reason your clients want to work with you and your customers want to buy from you!
Personal branding photography incorporates the parts of your brand that only you can bring to the table to give the overall look and feel of your branding.
Personal branding with Kelsi Dewhurst Photography is all about creating an open and inclusive environment so you feel relaxed, confident and ready to take photos & videos that let your light shine. We take photos that show your personality, supplemental photos that are great for adding your own digital messaging and at least a couple of headshots so you always have a go-to photo ready for your social profiles or your next event.
HOW DO THE "STARTING AT" PACKAGE RATES WORK?
Our photo packages are designed to be as customizable as possible - the sky's the limit! The "Starting At" price includes everything above the package listings + what is in the package description.
Pricing can vary given there are many variables involved in paying our service providers a fair rate for their expertise - and we don't want to quote you a number that ends up being higher later on.
We always ensure that we are providing you with the best value and rates possible.
IS A DEPOSIT REQUIRED?
To book a shoot we usually require a 50% deposit on the package total to secure your shoot date and guarantee studio time (if applicable).
WHAT IS YOUR PAYMENT SCHEDULE LIKE?
After the initial 50% deposit (outlined above):
•Second Payment: 25%
Due immediately following the shoot date, before editing begins
•Final Payment: 25%
Due before your full photo and/or video delivery.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
This varies a lot depending on when you need your photos and/or video(s) by, what date you'd like your shoot ideally, our availability & studio availability if you're looking for a studio shoot.
Our clients receive their full photo delivery within 2 weeks after their shoot so we start by working back from either when you need your photos by or when you'd like to have your shoot! Typically we book shoots at least 6-8 weeks in advance depending on availability. Of course if you're in a time crunch, let us know and we will do our best to accommodate.
For video, project delivery depends on a lot of factors. Typically for a one minute intro video the full delivery would be sent within 3-4 weeks after the shoot.
WHAT IS YOUR RESCHEDULING* / CANCELLATION POLICY?
Each shoot rescheduling/cancellation policy situation is different depending on availability, studio guidelines, etc. however we make sure to go through all details before any deposit is required so you know exactly what happens should scheduling issues arise.
If a studio is not booked for your shoot, a rescheduling or cancellation notice given over 5 days before the scheduled shoot is allowed for no additional fee.
*If you are rescheduling due to a potential risk/confirmed case of COVID-19 there are no rescheduling fees applied. Your health & ours come first. A credit will be issued for a future shoot date.
DO YOU PROVIDE REFUNDS?
Given the subjective nature of photography and videography, we do not provide refunds. In addition, even before fees have been paid there is often a considerable amount of work that has been completed in order to ensure an efficient delivery timeline of your photos.
We do go over exact expectations in great detail to ensure every client loves their photos. There are many opportunities before, during and after the shoot process to discuss your needs, expectations and any concerns you may have!
HAVE A DIFFERENT QUESTION?
Send us a message from our Contact Page.